We appreciate your curiosity! Unlike German Christmas markets that may receive public funding, our event operates independently. The entrance fee is essential to cover various operational costs, ensuring a magical experience for all our visitors. From venue rentals to labor, decorations, and supporting local vendors, your contribution helps us create a festive atmosphere that everyone can enjoy. We're committed to providing a joyful and memorable experience, and your support through the entrance fee is a vital part of making it all happen! Additionally, make sure you subscribe to our newsletter and keep an eye out for our discounts, offering special discounts off on tickets & Season Passes!

Enjoy the Market all season long with our new Family Season Pass! It covers 2 Adult Tickets and 2 Youth Tickets (ages 7-17). The Family Season Pass works similar to the Season Pass - You can visit the Market during opening hours at any time, no time slots required! For extra family members, individual season passes are also available, but they come in one standard type with no youth or senior options. Each family member has a separate pass in their name. The group does not have to enter the Market together.

Children 6 and under are allowed into the Market for free! When booking your tickets, make sure to book a Child's ticket for the same time slot as your own ticket. The ticket will be booked and added to your cart free of charge.

Season Pass and Family Pass holders do not need to book timeslots to enter the Market. Simply show up on the day you would like to visit and head to the Season Pass priority entrance. There are no blackout days for Season Pass holders this season. The Family Pass bundle is only purchased as a group. Pass holders can enter the market separately.

The name on General Admission tickets does not need to match the name of the ticket holder. You don't have to show your photo ID at the entrance. This means you can buy a ticket for your friend under your name and they will be able to enter the market. The name only needs to match on a Season Pass.

Season Pass tickets must match the name and valid Government ID of the ticket holder. If you would like to change the name, get in contact here.

Please Note: We can only change the name on Season Passes that have not been used yet.

Your ticket can be exchanged for another available date/time. Please note there is a service fee for each exchange and prices may vary depending on ticket selection. Follow the steps below, read this article OR watch this video! Please Note:
- You must exchange your entire order, you cannot select certain tickets in your order to exchange, and you cannot initiate two exchanges at the same time. - You will have 1 hour to use the temporary exchange credits. If not used within the hour then the exchange credits expire, and fallback to your original purchase. - You can only use exchange credits for orders of equal or greater value. - If you have a complimentary, transferred or free ticket you cannot initiate a ticket exchange. - You can only exchange your tickets until the time your time slot starts. - There are no refunds.

Our 2024 Christmas Market will run everyday from mid November through December 24. The opening hours are: The opening hours are not confirmed yet. Please subscribe to our newsletter to be among the first to know when we update our information.

We use time slot bookings to improve the guest experience and manage the Market's capacity effectively. During the online ticket purchase process, you'll be asked to pick a 30-minute time slot from the available dates and times. It's important to arrive on the chosen date within your selected time slot to ensure a smooth entry to the Market. However, once inside, you're free to stay as long as you like! Please keep in mind that entrance to the Market depends on our event's capacity. If you happen to miss your chosen time slot by a few minutes, don't worry—you can join the line for the next available time slot.

There are two options to upgrade your ticket to a season pass. Either walk up to the Info Hut while you are at the Market and upgrade in person or exchange your ticket to a season pass before your visit. To exchange before your visit: You can upgrade your tickets by returning your previous purchase for store credit and then buying a season pass. Follow the steps below or visit this article! If you have a Showpass account: 1. Log in to your Showpass account. 2. Go to 'My Orders.' 3. Click 'Order Options' under your ticket. 4. Return your ticket. 5. Purchase a season pass. If you checked out as a guest: 1. Open your order confirmation email. 2. Click the 'Connect Purchase' button. 3. Log in or create an account with the same email used for your purchase. 4. Go to 'My Orders'. 5. Exchange for a new ticket type. Please Note: - You can exchange tickets until your chosen timeslot starts. - You have one hour to use your exchange credit for another purchase. If you don't follow through with your purchase, your original purchase will be restored. - You can only exchange for tickets of equal or greater value. - Complimentary, transferred, or free tickets are not eligible for exchange, and there are no refunds. If you received a free ticket and would like to exchange the time slot, exchange fees will apply. You can't upgrade your Ticket to a Season Pass after you left the Market.

Enjoy the Market as often as you like! Our popular Season Pass is back, and available while supplies last. Season Pass holders can visit the Market during opening hours at any time. There are no blackout days this season. If you plan to come with your family, please also check our Family Season Pass for two adults and two youth. Please note that Season Passes are non-transferable, and a government-issued ID must be presented upon arrival.

Absolutely! We recommend having a look at our Vendors Page to see which vendors offer vegetarian and vegan options at the Market this year.

We’re sorry you’ve lost something! Contact us here or at the Info Hut on site at the Market.

If you've purchased tickets online and haven't received them, here are the steps to follow:

1. Check your email's spam folder for an email from 'Showpass.' Sometimes, the tickets might end up there.
2. If you still can't locate your tickets, please submit a request through our contact form. Please ensure that you provide the name, email address, and phone number you used to purchase your tickets.

Outside alcoholic beverages are not permitted into the Market.

You can purchase alcoholic drinks, including Glühwein and traditional Bavarian beers, at multiple spots within the Market. It's important to note that you'll need to present two forms of ID for alcohol purchases: one government-issued photo ID and a second form, such as a credit card.

Peak hours at the Market are weekday evenings from 5 pm onwards, and all day Friday to Sunday. Please note that the Market is at its busiest the final week before Christmas.

For a more quiet and line-free experience, we suggest visiting in the afternoon on weekdays.

Yes, you can enjoy daily entertainment on our Flying Stage on our Christmas Pyramid this year.
Click here for our entertainment calendar for regular updates on who’s performing.

Yes, you can absolutely purchase tickets at the gate! However, we highly recommend securing your tickets in advance for various advantages. By doing so, you can: 1. Guarantee your desired timeslot. 2. Benefit from discounted admission rates and avoid 'Day Of' rates. 3. Avoid waiting in the Box Office line. Especially on weekends, certain timeslots may reach full capacity. Therefore, it's advisable to check availability before you start your trip to the Market. Please be aware that if a timeslot is marked as 'Sold Out', it means tickets won't be available at the gate either.

You can find the Market right in the heart of downtown at the Olympic Cauldron, located at Jack Poole Plaza: 1055 Canada Place, Vancouver, BC, V6G 3E1.

For more details, visit Hours + Location.

We encourage our guests to go cashless. Our Box Office accepts cash, credit and debit, but out vendors have varying payment methods available. Please Note: We do NOT have ATM machines available at the Market. The closest ATMs in the are are inside the Waterfront Centre opposite of Canada Place or TD Branch at 1177 W Hastings Street.

Yes, you can. You'll need to get a re-entry stamp from security at the gate near the the waterside Cactus Club exit. Re-entry is only permitted from this gate and only valid for same-day re-entry.

We've simplified the group booking process this year! For parties with 15 or more guests, we offer a special group rate, but please note that all tickets must be pre-purchased. To make it even more convenient for you, you can now buy tickets directly from our website. Just choose your preferred time slot, select your ticket types and any add-ons you'd like, and complete your secure online purchase. Ready to get started? Purchase Tickets Here!

Absolutely! Celebrate the season with your loved ones.

We suggest buying a Season Pass from our website since they aren't restricted to a specific date or time. When purchasing, make sure to include the recipient's name as it must match the name on the ticket.

Alternatively, you can gift someone a Single Entry Ticket, but be sure to coordinate with them to select their preferred date and timeslot for their visit.

Children must be

- Two years or older and
- Taller than 36 inches (or 91 centimetres)

to ride the Carousel. However, the Christmas Carousel is certainly not only for the young ones. Everyone is welcome to enjoy the ride.

Service animals are welcome within the premises. However, in compliance with food and service licensing regulations, dogs of any size and other pets are not permitted in the Market area.

We do, however, have a pet accessories vendor at the Market – so you can treat your best friend to a little gift when you get home.

Yes, free stroller parking is available at the Market.

Please note that no attendant will monitor the stroller parking.

There are multiple benches throughout the Market. Visitors are also welcome to find seating in the heated Alpen Haus and the Winterdeck area.

The Alpen Haus is a heated area with chairs and tables to sit, socialize, and enjoy the great food offered by our vendors.

Yes! Jack Poole Plaza is considered a fully accessible venue and the Vancouver Christmas Market implements additional measures to make it even more accessible.

Wheelchair accessible toilets are available on site.

To enhance accessibility and ensure that everyone can enjoy our Market, we offer a caregiver-friendly policy.

When you pre-purchase your ticket, your designated caregiver does not need to pre-purchase a ticket separately. Caregivers can simply present their validation (registered caregiver card or Access 2 card, etc.) at the gate for complimentary entry.