Your ticket can be changed to any other date/time that The Vancouver Christmas Market still has tickets available. Please note there is a service fee charged for each exchange and there are different ticket prices depending on the date of your planned visit. If you have an account created, simply log onto your Showpass account to exchange your tickets and visit the invoices tab here. Exchanges are permitted up to 2 hours before the start of the reserved time slot of your existing tickets. If you have checked out as a guest and would like to exchange your tickets, go to your order confirmation email and click the “connect purchase” button. Connecting the purchase will prompt you to login into an existing account or to set an account up, it must be the same email as used to purchase. From there, go to invoices then you can proceed to exchange for a new date or time. You cannot exchange tickets for a time slot that has started, so be sure to make changes in advance! You must exchange your entire order, you cannot select certain tickets in your order to exchange, and you cannot initiate two exchanges at the same time. You will have 1 hour to use the temporary exchange credits. If not used within the hour then the exchange credits expire, and the tickets are left untouched.
You can only use exchange credits for orders of equal or greater value. If you have a complimentary, transferred or free ticket you cannot initiate a ticket exchange. There are no refunds. For more info on exchanges and connecting your tickets to a Showpass account please see the following articles:
How to Exchange Tickets.
Connecting Your Tickets to Your Showpass Account.