FAQ

We’re sorry you’ve lost something! Contact us here or at the Info Hut on site at the market.

There are multiple benches throughout the market. Visitors are also welcome to find seating in the heated Alpen Haus and the Winterdeck area.
The Alpen Haus is a heated area with chairs and tables to sit, socialize and enjoy the great food offered by our vendors.

Please use our contact form to get in touch. Be sure to include the name, email address and phone number you used to purchase your tickets.

Absolutely! We recommend having a look at our Vendors Page to see which vendors offer vegetarian and vegan options at the Market this year.

Yes, but we do recommend buying tickets in advance because you can book your timeslot, save on admission prices, and skip the Box Office line. Especially at the weekends, multiple timeslots can be booked out. Please check our availabilities prior to your trip to Jack Poole Plaza. There are no additional tickets available on-site.
Visit our tickets page for more details on pricing and timeslot booking. However, you can use credit cards and cash to pay at the box office.

Your ticket can be changed to any other date/time that The Vancouver Christmas Market still has tickets available. Please note there is a service fee charged for each exchange and there are different ticket prices depending on the date of your planned visit. If you have an account created, simply log onto your Showpass account to exchange your tickets and visit the invoices tab here. Exchanges are permitted up to 2 hours before the start of the reserved time slot of your existing tickets. If you have checked out as a guest and would like to exchange your tickets, go to your order confirmation email and click the “connect purchase” button. Connecting the purchase will prompt you to login into an existing account or to set an account up, it must be the same email as used to purchase. From there, go to invoices then you can proceed to exchange for a new date or time. You cannot exchange tickets for a time slot that has started, so be sure to make changes in advance! You must exchange your entire order, you cannot select certain tickets in your order to exchange, and you cannot initiate two exchanges at the same time. You will have 1 hour to use the temporary exchange credits. If not used within the hour then the exchange credits expire, and the tickets are left untouched.
You can only use exchange credits for orders of equal or greater value. If you have a complimentary, transferred or free ticket you cannot initiate a ticket exchange. There are no refunds. For more info on exchanges and connecting your tickets to a Showpass account please see the following articles:
How to Exchange Tickets.
Connecting Your Tickets to Your Showpass Account.

The name on General Admission tickets does not need to match the name of the ticket holder. You don’t have to show your photo ID at the entrance. This means you can buy a ticket for your friend under your name and they will be able to enter the market.

Season Pass holders do not need to book timeslots to enter the market. Simply show up on the day you would like to visit and head to the Season Pass priority entrance. There are no blackout days for season pass holders this season.

All Single Entry online ticket purchases will be arranged through timeslot bookings to help manage the Market’s capacity. When purchasing Single Entry tickets online, you will be prompted to choose a 30-minute timeslot based on available dates and times. Guests must arrive on their chosen date within their timeslot to ensure smooth Market entry, but are welcome to stay as long as they like! Entrance is subject to event capacity.
If you miss your timeslot for a couple of minutes, you can join the line of the next timeslot.