Can I buy tickets as a gift?
Of course! Share the season with your friends. We recommend purchasing a Season Pass on our website as they are not limited to a specific date or time. Please remember to include the recipient’s name when purchasing their ticket, as the name of the attendee will need to match the name on the ticket. You can also buy someone a Single Entry Ticket. Be sure to find out when they want to visit the Market, as you’ll have to select their date and timeslot.
Please check our COVID-19 protocols before purchasing any tickets.
Can I buy group tickets?
We offer a special group rate for Christmas parties and holiday gatherings for parties of 20 or more. All tickets must be pre-purchased. Please fill out our group bookings form with the details of your event, and we will put together a custom package for your celebration during Market hours.
Can I buy tickets at the gate?
Yes, but we do recommend buying tickets online because you can book your timeslot, save on admission prices, and skip the Box Office line. Visit our tickets page for more details on pricing and timeslot booking.
What is the Early Bird Ticket?
Early Bird hours are 11:30 am – 2:00 pm, from Monday – Friday until December 17. Early Bird tickets are available at a discounted rate of $10.49 online or $9 at the gate.
If you would like to enter the Market on more than one occasion, we suggest purchasing a Season Pass, as you do not need to book a timeslot for any return visits whenever you like, subject to blackout dates (Dec 18, 19 & 24).
Can I change my timeslot after I’ve booked my tickets?
Your ticket can be changed to any other date/time that The Vancouver Christmas Market still has tickets available. Please note there is a service fee charged for each exchange. If you have an account created, simply log onto your Showpass account to exchange your tickets and visit the invoices tab here. Exchanges are permitted up to 2 hours before the start of your reserved time slot of your existing tickets. If you have checked out as a guest and you would like to exchange your tickets, go to your order confirmation email and click the “connect purchase” button. Connecting the purchase will prompt you to login to an existing account or to set an account up, it must be the same email as used to purchase. From there, go to invoices then you can proceed to exchange for a new date or time. You cannot exchange tickets for a time slot that has started, so be sure to make changes in advance! You must exchange your entire order, you cannot select certain tickets in your order to exchange, and you cannot initiate two exchanges at the same time. You will have 1 hour to use the temporary exchange credits. If not used within the hour then the exchange credits expire, and the tickets are left untouched.
You can only use exchange credits for orders of equal or greater value. If you have a complimentary, transferred or free ticket you cannot initiate a ticket exchange. There are no refunds.For more info on exchanges and connecting your tickets to a Showpass account please see the following articles:
How to Exchange Tickets.
Connecting Your Tickets to Your Showpass Account.
I bought a General Admission ticket for someone but the ticket is in my name, do I have to change the ticket to their name?
The name on General Admission tickets does not need to match the name of the ticket holder. This means you can buy a ticket for your friend under your name and they will be able to enter the market with their photo ID and proof of double vaccination.
I bought a Season Pass for my friend, does it have to have their name on it?
Season Pass tickets must match the name and valid Government ID of the ticket holder. If you have already purchased a season pass for someone else under your name, get in contact here to have the name changed.
Can I upgrade my regular ticket to a Season Pass?
Unfortunately, our Season Passes for this year are almost sold out, so we’re unable to provide an upgrade.
What is a Season Pass?
Enjoy the market as often as you like! Our popular Season Pass is back in 2021, and available while supplies last. Season Pass holders can visit the Market during opening hours at any time, excluding Dec 18, 19 & 24.
Please note that Season Passes are non-transferable, and government-issued ID must be presented upon arrival.
Do you offer timeslot booking?
All Single Entry online ticket purchases in 2021 will be arranged through timeslot bookings to help manage the Market’s capacity. When purchasing Single Entry tickets online, you will be prompted to choose a 30-minute timeslot based on available dates and times. Guests must arrive on their chosen date within their timeslot to ensure smooth Market entry, but are welcome to stay as long as they like! Entrance is subject to event capacity.
Do I need to book a timeslot for my child under 6?
Children 6 and under are allowed into the market for free! When booking your tickets, make sure to book a Child’s ticket for the same time slot as your own ticket. The ticket will be booked and added to your cart free of charge.
Do I need to book a timeslot as a Season Pass holder?
Season Pass holders do not need to book timeslots to enter the market. Simply show up on the day you would like to visit and join the next available timed entrance line. Please note Blackout Dates of December 18, 19 and 24 apply to Season Pass holders.
