I lost something at the Market. Who should I talk to?
We’re sorry you’ve lost something! Contact us here or at the Info Hut on site at the market.
Is the market wheelchair accessible?
Yes! Jack Poole Plaza is considered a fully accessible venue – and Vancouver Christmas Market implements additional measures to make it even more accessible. There are wheelchair accessible toilets on site.
Is there a place to sit or rest?
There are multiple benches throughout the market. Visitors are also welcome to find seating in the heated Alpen Haus and the Winterdeck area.
The Alpen Haus is a heated area with chairs and tables to sit, socialize and enjoy the great food offered by our vendors.
Is there a place to park my stroller?
Yes, free stroller parking is available at the market. Please note that no attendant will monitor the stroller parking.
Can I bring my pets into the Market?
Service animals are permitted. Due to food and liquor licensing, dogs or other pets are not allowed in the Market area.
We do, however, have a pet accessories vendor at the Market – so you can treat your best friend to a little gift when you get home.
Does the Christmas Carousel have any restrictions?
Children must be two years or older and no shorter than 36 inches (or 91 centimetres) to ride the Carousel. However, the Christmas Carousel is certainly not only for the young ones. Everyone is welcome to enjoy the ride.
Can I bring alcoholic beverages into the Market?
We cannot allow any outside alcoholic beverages to enter the Market. You are welcome to purchase alcoholic drinks including Glühwein, traditional Bavarian beers, and more at various locations throughout the Market. Please note: two pieces of ID will be required – one government issued photo ID plus a second ID (e.g. credit card).
How can I pay at the market?
Though we encourage our patrons to go cashless, our Box Office accepts cash, credit and debit. We have ATM machines available within the Market for your convenience.
Are there vegetarian or vegan options at the Market?
Absolutely! We recommend having a look at our Vendors Page to see which vendors offer vegetarian and vegan options at the Market this year.
Will there be entertainment?
Yes, you can enjoy daily entertainment on our Flying Stage in our Christmas Pyramid this year. Click here or check our social media for regular updates on who’s performing.
