Where is the market located?
The market is located at Jack Poole Plaza, 1055 Canada Place, Vancouver BC., V66 3E1. Hours + Location
Will there be entertainment?
Yes, you can enjoy daily entertainment on our Flying Stage this year. Be sure to check our social media for regular updates on who’s performing.
What is a Season Pass?
With this ticket, you will be able to visit the market as often as you like during the 2018 season. You can purchase your 2018 Season Pass as a $1 upgrade to your regular entry ticket at the gate or online or get one free with the purchase of a Fast Pass upgrade. Please note that Season Passes are non-transferable and government issued ID must be presented upon request.
What is a Fast Pass?
A Fast Pass offers guests exclusive access to enter through the Fast Lane at the market entrance and the carousel. The Fast Pass is inclusive of a Season Pass, so this pass allows the holder to visit the market as many times as they like within the 2018 season (with Fast Lane access). A Fast Pass can be added to your regular admission ticket online for just $5. Purchase here! Please note that only those who have pre-purchased their Fast Pass will get Fast Lane access at the market entrance. This means that purchasing online via the Vancouver Christmas Market website is the only way to ensure Fast Lane access on your first visit. If you choose to add a Fast Pass when purchasing or redeeming a pre-purchased ticket at the gate, this will get you Fast Lane access at the carousel during your visit and Fast Lane access at the market entrance and carousel during all future 2018 visits! Please note that Fast Passes are non-transferable and government issued ID must be presented upon request.
Can I add a Season Pass to my Groupon or SocialShopper order?
Yes, absolutely! You will be given the option to upgrade to a Season Pass for $1 per person at the gate or you can visit the Info Hut once inside to upgrade.
Can I add a Fast Pass to my Groupon or SocialShopper order?
Unfortunately, there is no way for Groupon or SocialShopper ticket holders to add a Fast Pass for use at the market entrance during their first visit. However, if you are hoping to come back and visit multiple times, you may choose to add a Fast Pass for $5 per person at the gate, which will give you Fast Lane access at the carousel during your visit and Fast Lane access at the market entrance and carousel during all future 2018 visits!
Can I buy group tickets?
Yes, absolutely! Please visit our ticketing website here for pricing information. You can also purchase group tickets at the gate.
Can I buy tickets as a gift?
Of course! Share the season with your friends. We recommend purchasing tickets on our website and emailing the ticket to your friend. You can also print it off and hand it to them as a physical ticket. If including a Season Pass or Fast Pass upgrade, you will simply need to input the recipients name when purchasing.
Can I buy tickets at the gate?
Yes, tickets are $12 (cash only) at the gate. You will also have the option to add a Season Pass for $1 or a Fast Pass (inclusive of Season Pass) for $5 if you planning on coming back for multiple visits. Save $2 by buying online now!
Is the market cash only?
Our vendors accept a mixture of cash, credit and debit. Admission at the gate is cash only. We do however, advise you to bring cash with you. For your convenience, there are ATM machines at the entrance and inside the market.
I bought tickets online but didn’t receive them.
Please use the contact form to get in touch. Be sure to include the name, email address and phone number you used to purchased your tickets.
Do you accept credit cards?
All admissions at the entrance gate are cash only.
Most of our merchandise vendors offer credit/debit card payment. However, for our food and drink vendors, we strongly recommend bringing cash with you.
Do you have ATM facilities?
For your convenience, we have several ATMs located both at the market entrance and inside.
Can I bring food and drink with me?
We cannot allow any outside food or beverages to enter the market.
Can I bring alcoholic beverages with me?
We cannot allow any outside alcoholic beverages to enter the market. You are welcome to purchase alcoholic drinks including Glühwein, traditional Bavarian beers, and more at various locations throughout the market.
What are the market’s peak hours?
Peak hours at the market are weekday evenings from 5pm onwards and all day Friday to Sunday. Please note that the market is at its busiest the final week before Christmas.
Can I leave and re-enter the market?
Yes! Just get a re-entry stamp from security before exiting, or show your Season Pass or Fast Pass to re-enter.
Can I leave my children at the Kinder Kraft Igloo?
Children wishing to take part in arts and crafts activities in the Kinder Igloo must be accompanied by a parent or guardian at all times.
Does the Christmas Carousel have any restrictions?
Children must be two or older and no shorter than 36 inches to ride the Carousel.
Do I need to make a reservation for the WunderBAR?
Yes, every guest must have a booking to enter the WunderBAR. You can make a reservation on our website, at our ticket booths, or inside the market at the WunderBAR. Please note that entry is subject to availability, so we recommend booking online to guarantee a spot.
How do I make a reservation for the WunderBAR?
You can make a reservation on our website, at our ticket booths, or inside the market at the WunderBAR. Please note that entry is subject to availability, so we recommend booking online to guarantee a spot.
What is included in the WunderBAR Experience?
The WunderBAR Experience includes a one-hour booking and your choice of a Christmas cocktail or mug of spiced mulled wine. Additionally, you will have the choice of a charcuterie board or a delicious German dessert plate coupled with a Vancouver Christmas Market Vintage Collectors’ Mug! We also offer a selection of non-alcoholic beverage options.
Is the WunderBAR 19+?
No, anybody can visit the WunderBAR. Please note that the reservation fee is the same amount for everyone.
How do I add my WunderBAR Experience if I already purchased my market ticket?
You can add on the WunderBAR Experience to your gate admission for $24.50 in three easy ways: online, at the VCM ticket booths, or at the WunderBAR itself.
What if I want to extend my stay in the WunderBAR longer than the one-hour window?
Unfortunately, due to limited seating capacity and high demand, we are only able to offer a one-hour WunderBAR Experience. Any bookings extending beyond the one-hour limit must be made at least one week in advance of your visit through our Events Coordinator by emailing: connor@vancouverchristmasmarket.com. Additional charges will be applied.
What are the associated costs to attend the WunderBAR?
Can I bring my dog?
Service animals are permitted. Due to food and liquor licensing, dogs or other pets are not allowed in the market area.
Is there a place to park my stroller?
Yes, free stroller parking is available at the market.
Is there a place to sit or rest?
There are multiple benches throughout the market. Visitors are also welcome to find seating in the heated Alpine Lounge and the Winterdeck area.
Is the market wheelchair accessible?
Yes! Jack Poole Plaza is considered a fully accessible venue – and Vancouver Christmas Market implements additional measures to make it even more accessible. There are wheelchair accessible toilets on site.
I’m a caregiver. Do I have to pay admission?
Please bring your registered caregiver card and show it to our staff person at the beginning of the transaction. If there is more than one caregiver who would like complementary admission when visiting with clients, please have them bring their card as well.
Can I drink alcohol?
Guests who would like to drink alcohol must provide two pieces of identification to show they are 19 years of age or older. We cannot serve any alcohol to guests without proof of age.
Am I allowed to smoke?
No. The market is a non-smoking facility. If you wish to smoke, we kindly ask that you get a re-entry stamp at the exit, leave the market, and join us after you are finished.
I lost something at the market, who should I talk to?
