FAQ

No. The market is a non-smoking facility. If you wish to smoke, we kindly ask that you get a re-entry stamp at the exit, leave the market, and join us after you are finished.

Guests who would like to drink alcohol must provide two pieces of identification to show they are 19 years of age or older. We cannot serve any alcohol to guests without proof of age.

Please bring your registered caregiver card to the Express Lane and show it to our staff person at the beginning of the transaction. If there is more than one caregiver who would like complementary admission when visiting with clients, please have them bring their card as well.

Yes! Jack Poole Plaza is considered a fully accessible venue – and Vancouver Christmas Market implements additional measures to make it even more accessible. There are wheelchair accessible toilets on site.

Visitors are welcome to find seating in the heated Alpine Haus within the market.

Yes, free stroller parking is available at the market.

Service animals are permitted. Due to food and liquor licensing, dogs or other pets are not allowed in the market area.

Children must be two or older and no shorter than 36 inches to ride the Carousel.

To purchase tickets as a gift, select the “Get Tickets” option on our website.

Select your tickets and enter the quantity. Before clicking on the “Buy Now” button, decline the Season Pass when prompted (we must have the guest name to provide a Season Pass).

Next, enter your name in contact details – this name will not appear on the ticket, it is just your contact info for the purchase. From there, you can either download the ticket or forward it by email to the intended recipient.

A group rate of $8 per person is available online. Simply select the “Get Tickets” button and scroll down to select the appropriate number of tickets under “Group Tickets” at the bottom of the page.

For your convenience, there are two ATM machines inside the market, and two ATM machines outside the market.

All admissions at the entrance gate are cash only.

Most of our merchandise vendors offer credit/debit card payment. However, for our food and drink vendors, we strongly recommend bringing cash with you.

Yes! Just get a re-entry stamp from security before exiting, or show your Season Pass at the Express Lane.