Where is the market located?
The market is located at Jack Poole Plaza, 1055 Canada Place, Vancouver BC, V6G 3E1. Hours + Location
Will there be entertainment?
Yes, you can enjoy daily entertainment on our Flying Stage this year. Be sure to check our social media for regular updates on who’s performing.
What is a Season Pass?
With this ticket, you will be able to visit the market as often as you like during the 2019 season. The Season Pass is free with all admission tickets purchased online and also included in Fast Pass purchases.
You can also purchase your 2019 Season Pass as a $1 upgrade to your regular entry ticket at the gate. Please note that Season Passes are non-transferable and government issued ID must be presented upon request.
What is a Fast Pass?
A Fast Pass offers guests exclusive access to enter through the Fast Lane at the market entrance. The Fast Pass is inclusive of a Season Pass, so this pass allows the holder to visit the market as many times as they like within the 2019 season (with Fast Lane access). Fast Passes are purchased as a special ticket type and are not available as an add-on to regular admission. Please note that only those who have pre-purchased their Fast Pass will get Fast Lane access at the market entrance. This means that purchasing online via the Vancouver Christmas Market website is the only way to ensure Fast Lane access on your first visit. Please note that Fast Passes are non-transferable and government issued ID must be presented upon request.
Can I add a Season Pass to my Groupon or SocialShopper order?
Yes, absolutely! You will be given the option to upgrade to a Season Pass for $1 per person at the gate or you can visit the Info Hut once inside to upgrade.
Can I buy tickets as a gift?
Of course! Share the season with your friends. We recommend purchasing tickets on our website and emailing the ticket to your friend. You can also print it off and hand it to them as a physical ticket. All online tickets include a Season Pass. Please include the recipients name when purchasing their ticket.
Can I buy tickets at the gate?
Yes, tickets are $15 at the gate with options to add a Season Pass for $1 or a Fast Pass (inclusive of Season Pass) for $5 if you’re planning on coming back for multiple visits.
We do recommend buying tickets online because you:
• Save on admission prices
• Skip the Box Office line
• Receive a FREE 2019 Season Pass
Save $2 by buying online now!
Is the market cash only?
Our vendors accept a mixture of cash, credit and debit, therefore we advise you to bring cash with you. For your convenience, there are ATM machines inside the market.
I bought tickets online but didn’t receive them.
Please use our contact form to get in touch. Be sure to include the name, email address and phone number you used to purchased your tickets.
Do you accept credit cards?
Most of our merchandise vendors offer credit/debit card payment. However, for our food and drink vendors, we strongly recommend bringing cash with you. For your convenience, there are ATM machines inside the market as well.
Do you have ATM facilities?
For your convenience, we have several ATMs located inside the market.
Can I bring alcoholic beverages with me?
We cannot allow any outside alcoholic beverages to enter the market. You are welcome to purchase alcoholic drinks including Glühwein, traditional Bavarian beers, and more at various locations throughout the market. Please note two pieces of ID will be required – one government issued photo ID plus a second ID (e.g. credit card).
What are the market’s peak hours?
Peak hours at the market are weekday evenings from 5pm onwards and all day Friday to Sunday. Please note that the market is at its busiest the final week before Christmas.
To ensure you have the Vancouver Christmas Market experience you desire, you can skip the Box Office line and pre-purchase your tickets online.
Can I leave and re-enter the market?
Yes! Just get a re-entry stamp from security before exiting, or show your Season Pass or Fast Pass to re-enter.
Can I leave my children at the Kinder Kraft Igloo?
Children wishing to take part in arts and crafts activities in the Kinder Igloo must be accompanied by a parent or guardian at all times.
Does the Christmas Carousel have any restrictions?
Children must be two or older and no shorter than 36 inches to ride the Carousel.
Do I need to make a reservation for the WunderBAR?
Yes, every guest must have a booking to enter the WunderBAR. You can make a reservation on our website, at our ticket booths, or inside the market at the WunderBAR. Please note that entry is subject to availability, so we recommend booking online to guarantee a spot.
How do I make a reservation for the WunderBAR?
You can make a reservation on our website, at our ticket booths, or inside the market at the WunderBAR. Please note that entry is subject to availability, so we recommend booking online to guarantee a spot.
Is the WunderBAR available for group bookings?
What is included in the WunderBAR Experience?
The WunderBAR Experience includes:
•Reserved seating at the WunderBAR
•One Christmas cocktail or hot Jaegertee (alcohol-free drinks also available) served in a commemorative take-home glass or mug
•A catered gourmet charcuterie board or delicious German dessert
•An unlimited Fast Entry & Season Pass to Vancouver Christmas Market
Is the WunderBAR 19+?
No, the WunderBAR is not 19+. It is not mandatory to purchase a ticket for a child under the age of 6 but during busy times you may be required to have them sit on your lap. Or if you prefer they have their own seat you can purchase them a WunderBAR ticket, they will receive their own food, beverage and souvenir. We do not offer a specific kids food menu but we have lots of great non-alcoholic Christmas beverages.
How do I add my WunderBAR Experience if I already purchased my market ticket?
You can add the WunderBAR Experience to your gate admission for $24.99 at the VCM ticket booths, at the WunderBAR itself or by contacting us through our WunderBAR contact form with your ticket number, name and date and time you would like your WunderBAR seating for.
What if I want to extend my stay in the WunderBAR longer than the one-hour window?
We’d be happy to look at special arrangements for your WunderBAR experience! Please fill out our WunderBAR contact form and be sure to note your desired time frame.
What are the associated costs to attend the WunderBAR?
Can I bring my dog?
Service animals are permitted. Due to food and liquor licensing, dogs or other pets are not allowed in the market area.
Is there a place to park my stroller?
Yes, free stroller parking is available at the market. Please note that no attendant will monitor the stroller parking.
Is there a place to sit or rest?
There are multiple benches throughout the market. Visitors are also welcome to find seating in the heated Alpine Lounge and the Winterdeck area.
Is the market wheelchair accessible?
Yes! Jack Poole Plaza is considered a fully accessible venue – and Vancouver Christmas Market implements additional measures to make it even more accessible. There are wheelchair accessible toilets on site.
I’m a caregiver. Do I have to pay admission?
Please bring your registered caregiver card and show it to our staff person at the beginning of the transaction. If there is more than one caregiver who would like complementary admission when visiting with clients, please have them bring their card as well.
Can I drink alcohol?
Guests who would like to drink alcohol must provide two pieces of identification to show they are 19 years of age or older. We cannot serve any alcohol to guests without proof of age.
Am I allowed to smoke?
No. The market is a non-smoking facility. This includes vaping, cannabis, and e-cigarettes. If you wish to smoke, we kindly ask that you get a re-entry stamp at the exit, leave the market, and join us after you are finished.
I lost something at the market, who should I talk to?
We’re sorry you’ve lost something! Contact us here or at the Info Hut on site at the market.
